FAQ

Everything you need to know about shopping with Olivia Luhman. If you can't find the answer you're looking for, our customer support team is always here to help.

1. Do you offer free shipping?

Yes. We offer free shipping on all orders across Australia and New Zealand.

2. How long will it take to receive my order?

Handling Time: 1–4 Business Days

Transit Time: 6–12 Business Days

Estimated Delivery Time: 7–16 Business Days

Tracking information will be sent via email once your order has been dispatched.

3. Where is Olivia Luhman located?

Olivia Luhman is operated by Creations Cove Limited and serves customers throughout Australia and New Zealand through our online store.

4. Do you have a physical store?

No. Olivia Luhman operates exclusively online, allowing us to offer carefully curated collections directly to our customers.

5. What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unused, and returned in their original condition. Please refer to our Return Policy page for complete details.

6. What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. We will arrange a replacement or suitable resolution at no additional cost.

7. When will I receive my refund?

Refunds are processed once returned items have been received and inspected. Depending on your payment provider, funds typically appear within 14 business days.

8. Can I cancel my order?

Orders may be cancelled within 24 hours of purchase. Please contact our support team as soon as possible if you need to make changes.

9. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking details. You can also use our Track Your Order page.

10. Do you ship internationally?

At this time, we only ship within Australia and New Zealand.

11. Do you offer any guarantees?

Yes. Every purchase is covered by our 30-Day Satisfaction Guarantee.

12. How can I contact customer support?

Email: info@olivialuhman.com

Response Time: Within 24 hours during business days. Enquiries received on weekends or public holidays will be answered on the next business day.

13. Can I place a bulk order?

Yes. For larger orders, please contact our customer support team and we will be happy to assist.

14. How do exchanges work?

If you would like to exchange an item, please contact our support team for assistance and detailed exchange instructions.

Contact Information

Email Address: info@olivialuhman.com

Phone Number: +61 468146973

Store Name: Olivia Luhman

Warehouse Address: Unit 5/90 Mitchell St, #21 Darwin, NT 0800

Business Name: Creations Cove Limited

Company Number: 76891239

Company Address: Room 01, 26th Floor
Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong

Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (AEST)

Our team is unavailable on weekends, but any messages received will be attended to as soon as possible on the next business day.

Response Time: We strive to respond to all enquiries within 24 hours.