Terms of service

OVERVIEW

Welcome to Olivia Luhman. Throughout these Terms of Service, the terms "we", "us", and "our" refer to Olivia Luhman. We operate this website and provide all related products, services, content, and features to offer you a convenient online shopping experience. Our store is powered by Shopify.

By accessing or using our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, please discontinue use of our website and services.

1. Eligibility & Account Information

By using our website, you confirm that you are at least the age of majority in your place of residence.

When placing an order, you may be required to provide personal information including your name, email address, billing details, and shipping information. You agree that all information provided is accurate, complete, and current.

You are responsible for maintaining the confidentiality of any account information and for all activities conducted under your account.

2. Products & Availability

We make every effort to display products, descriptions, and images as accurately as possible. However, colours and product appearance may vary depending on your device, monitor settings, and viewing conditions.

All products are subject to availability and may be modified, updated, or discontinued at any time without notice.

We reserve the right to limit quantities purchased by any customer.

3. Orders & Acceptance

Submitting an order constitutes an offer to purchase our products.

We reserve the right to refuse, cancel, or limit any order at our sole discretion.

Orders are considered accepted only after payment has been successfully processed and an order confirmation has been issued.

By placing an order, you agree to our Payment Policy, Shipping Policy, and Return & Refund Policy.

Products purchased from our website are intended for personal use and may not be purchased for resale without prior authorization.

4. Pricing & Payment

All prices displayed on our website are listed in Australian Dollars (AUD) unless otherwise stated.

Prices, promotions, and product availability may change at any time without prior notice.

You agree to provide valid payment information and authorize us to charge your selected payment method for all purchases made through our website.

5. Shipping & Delivery

Delivery timeframes displayed on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs procedures, weather events, or circumstances beyond our reasonable control.

Once an order has been transferred to the shipping carrier, delivery responsibility rests with the carrier.

6. Intellectual Property

All content available on this website, including text, logos, graphics, images, product descriptions, designs, and branding, is the property of Olivia Luhman or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

7. Third-Party Services & Links

Our website may contain links to third-party websites or provide access to third-party tools and services.

We do not control, endorse, or accept responsibility for third-party content, products, services, or websites.

Your use of third-party services is entirely at your own risk.

8. Shopify Platform

Our online store is powered by Shopify.

While Shopify provides the e-commerce platform that enables us to sell our products, all purchases are made directly with Olivia Luhman.

Shopify is not responsible for product quality, fulfilment, customer service, refunds, or other matters relating to purchases made from our store.

9. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Reviews & Feedback

If you submit feedback, reviews, suggestions, testimonials, or other content to us, you grant Olivia Luhman the right to use, reproduce, modify, publish, and display such content for business and marketing purposes without compensation.

11. Errors & Corrections

We reserve the right to correct errors, inaccuracies, omissions, pricing mistakes, or product information at any time without prior notice.

We may cancel or refuse orders affected by such errors, including after an order has been submitted.

12. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes

• Violate any applicable laws or regulations

• Interfere with website security or functionality

• Attempt unauthorized access to systems or data

• Upload malicious software or harmful code

We reserve the right to suspend or terminate access for violations of these terms.

13. Suspension & Termination

We may suspend, restrict, or terminate access to our website and services at any time, without notice, if we reasonably believe these Terms of Service have been violated.

14. Disclaimer

All products, content, and services provided through our website are supplied on an "as available" and "as is" basis.

To the maximum extent permitted by law, we make no warranties or guarantees regarding uninterrupted access, accuracy, or suitability for a particular purpose.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Olivia Luhman shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

16. Indemnification

You agree to indemnify, defend, and hold harmless Olivia Luhman, its owners, employees, affiliates, and partners from any claims, liabilities, damages, losses, or expenses arising from your breach of these Terms or misuse of our services.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Olivia Luhman operates.

18. Changes to These Terms

We reserve the right to modify or update these Terms of Service at any time.

Any changes will be posted on this page and become effective immediately upon publication. Continued use of our website following any updates constitutes acceptance of the revised Terms.

Contact Information

Email Address: info@olivialuhman.com

Phone Number: +61 468146973

Store Name: Olivia Luhman

Warehouse Address: Unit 5/90 Mitchell St, #21 Darwin, NT 0800

Business Name: Creations Cove Limited

Company Number: 76891239

Company Address: Room 01, 26th Floor
Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong

Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (AEST)

Our team is unavailable on weekends, but any messages received will be attended to as soon as possible on the next business day.

Response Time: We strive to respond to all enquiries within 24 hours.