Shipping policy

At Olivia Luhman, we are committed to ensuring your order arrives safely and as efficiently as possible. Please review the information below regarding our shipping process.

1. Shipping Locations

We currently ship to addresses throughout Australia and New Zealand.

2. Order Processing Time

Orders are typically processed within 1–4 business days, Monday through Friday, excluding weekends and public holidays.

3. Shipping Fees

Free Shipping

We proudly offer free shipping on all orders across Australia and New Zealand.

4. Estimated Delivery Times

After your order has been processed, estimated delivery times are as follows:

Processing Time: 1–4 Business Days

Transit Time: 6–12 Business Days

Estimated Total Delivery Time: 7–16 Business Days

Order Cut-Off Time: 5:00 PM (AEST)

Please note that delivery estimates may vary due to carrier delays, weather conditions, peak periods, or other circumstances beyond our control.

5. Delivery Limitations

We are unable to deliver to certain restricted locations and some remote areas may experience longer delivery times.

Shipping availability may vary depending on the destination and carrier serviceability.

6. Undeliverable or Returned Orders

If an order cannot be delivered due to an incorrect address, refusal of delivery, or repeated unsuccessful delivery attempts, the package may be returned to us.

Should this occur, our support team will contact you to discuss available options. Additional shipping charges may apply for reshipment.

7. Lost or Damaged Deliveries

If your package is lost during transit or arrives damaged, please contact us at info@olivialuhman.com as soon as possible.

We will investigate the matter with the shipping carrier and work toward an appropriate resolution.

8. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. You can use this information to monitor the progress of your delivery.

9. Changes to This Policy

We reserve the right to update this Shipping Policy at any time to reflect changes in our operations, shipping services, or legal requirements. Any updates will be posted on this page and become effective immediately upon publication.

Contact Information

Email Address: info@olivialuhman.com

Phone Number: +61 468146973

Store Name: Olivia Luhman

Warehouse Address: Unit 5/90 Mitchell St, #21 Darwin, NT 0800

Business Name: Creations Cove Limited

Company Number: 76891239

Company Address: Room 01, 26th Floor
Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong

Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (AEST)

Our team is unavailable on weekends, but any messages received will be attended to as soon as possible on the next business day.

Response Time: We strive to respond to all enquiries within 24 hours.