Payment Policy

At Olivia Luhman, protecting your personal and payment information is one of our highest priorities. Our website uses industry-standard SSL (Secure Socket Layer) encryption technology to ensure that all information submitted during checkout is transmitted securely.

We implement appropriate security measures to help safeguard your personal data and provide a safe shopping experience from start to finish.

Accepted Payment Methods

We accept a variety of secure payment options, including:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All prices displayed on our website are listed in Australian Dollars (AUD $).

Secure Payment Processing

All transactions are processed through trusted and secure payment gateways. Our payment partners utilize advanced security technologies designed to protect sensitive financial information and reduce the risk of unauthorized transactions.

Protection of Your Payment Information

Your payment details are encrypted and processed securely. We do not have access to your complete card information and do not store full credit or debit card numbers on our systems.

Once an order has been placed, we can only view limited information related to the transaction, such as your billing details, shipping information, order contents, and the last four digits of your payment card for verification purposes.

Safe & Secure Checkout

You can verify that your connection is secure by looking for the padlock icon in your browser's address bar and ensuring that our website address begins with "https://".

Payment Verification

For security reasons, some orders may be subject to additional verification checks before shipment. These measures help protect both our customers and our business from fraudulent activity.

If additional information is required to verify your order, our customer support team will contact you promptly.

By placing an order with Olivia Luhman, you agree to the terms outlined in this Payment Policy.

Contact Information

Email Address: info@olivialuhman.com

Phone Number: +61 468146973

Store Name: Olivia Luhman

Warehouse Address: Unit 5/90 Mitchell St, #21 Darwin, NT 0800

Business Name: Creations Cove Limited

Company Number: 76891239

Company Address: Room 01, 26th Floor
Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong

Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (AEST)

Our team is unavailable on weekends, but any messages received will be attended to as soon as possible on the next business day.

Response Time: We strive to respond to all enquiries within 24 hours.