Refund policy

At Olivia Luhman, we want every customer to shop with confidence. If your purchase isn't quite right, we're here to help make the return process as straightforward as possible.

30-Day Return Policy

You may return eligible items within 30 days of receiving your order.

To qualify for a return, items must be:

• Unworn and unused

• In their original condition

• Returned with all original tags, packaging, and accessories

Our customer support team will guide you through each step of the return process.

Restocking Fee: None. We do not charge any restocking fees.

Return Policy Overview

Return Window: 30 days from the delivery date

Condition Requirements: Unused, unworn, and returned with original packaging, tags, and accessories

Customer Support: Assistance provided throughout the return process

Restocking Fee: $0

Return Shipping Costs

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, faulty, or incorrect, we will provide an appropriate solution at no additional cost to you.

Change of Mind Returns

If you wish to return an item because it is no longer wanted, unsuitable, or does not fit as expected, return shipping costs are the responsibility of the customer.

Original shipping charges, where applicable, are non-refundable.

How to Request a Return

Step 1: Contact Our Support Team

Email info@olivialuhman.com with your order number and a brief explanation of the reason for your return.

Step 2: Prepare Your Return

Carefully package the item and include all original tags, packaging, and accessories.

Step 3: Send Your Return

Follow the return instructions provided by our support team and ship the package using the recommended return method.

Refund Process

Inspection

All returned items are inspected upon arrival to ensure they meet our return requirements.

Approval & Processing

Once your return has been approved, your refund will be issued to the original payment method used for the purchase.

Refund Timeframe

Please allow up to 14 business days for the refunded amount to appear in your account, depending on your financial institution or payment provider.

Exchanges

If you would like to exchange an item for a different size or style, please contact info@olivialuhman.com and our support team will assist you with the available options.

Non-Returnable Products

Certain products may not be eligible for return due to hygiene, health, or safety considerations. Any such exclusions will be clearly stated on the relevant product page.

Need Assistance?

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team at info@olivialuhman.com. We are always happy to assist.

Contact Information

Email Address: info@olivialuhman.com

Phone Number: +61 468146973

Store Name: Olivia Luhman

Warehouse Address: Unit 5/90 Mitchell St, #21 Darwin, NT 0800

Business Name: Creations Cove Limited

Company Number: 76891239

Company Address: Room 01, 26th Floor
Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong

Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (AEST)

Our team is unavailable on weekends, but any messages received will be attended to as soon as possible on the next business day.

Response Time: We strive to respond to all enquiries within 24 hours.