Privacy policy

Last updated: June 17, 2026

This Privacy Policy explains how Olivia Luhman collects, uses, and protects your personal information when you visit our website or make a purchase from us.

Our online store is powered by Shopify, which enables us to provide our products and services to customers throughout Australia.

By accessing or using our website, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect certain personal information, including:

Contact Information

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

Payment Information

• Payment and transaction details processed securely through our payment providers

Order Information

• Products viewed

• Products added to cart

• Purchases made

• Returns and exchanges

Account Information

• Login credentials

• Account preferences

• Saved settings

Device Information

• IP address

• Browser type

• Device information

• Operating system details

Website Usage Information

• Pages visited

• Time spent on pages

• Website interactions and browsing activity

How We Collect Information

We collect information through several methods, including:

• Information you provide when placing an order

• Information submitted through forms on our website

• Cookies and similar tracking technologies

• Service providers that assist with operating our business and website

How We Use Your Information

Your information may be used to:

• Process and fulfil orders

• Provide customer service and support

• Send order confirmations and shipping updates

• Improve our website and customer experience

• Detect and prevent fraudulent activity

• Maintain website security

• Send promotional communications and marketing updates (you may unsubscribe at any time)

Sharing Your Information

We only share information when necessary to operate our business and provide our services.

This may include:

• Payment processors for secure transaction processing

• Shipping and logistics partners for order delivery

• Service providers that support website functionality

• Shopify, which powers our online store

We may also disclose information where required by law or when necessary to protect our rights, customers, or business operations.

Shopify Services

Our store is hosted on Shopify. As part of providing our services, Shopify may process certain information on our behalf to facilitate transactions, website functionality, and store management.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, personalise user experiences, and support advertising efforts.

Most browsers allow you to control or disable cookies through your browser settings.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.

We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for individuals under 16 years of age.

We do not knowingly collect personal information from children under the age of 16.

Data Security

We implement reasonable technical and organisational measures to help protect your personal information from unauthorised access, misuse, disclosure, or loss.

While we take security seriously, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information

• Request corrections to inaccurate information

• Request deletion of your personal data

• Withdraw consent where applicable

• Opt out of marketing communications

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain personal information only for as long as necessary to provide our services, fulfil legal obligations, resolve disputes, and enforce our policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.

Any updates will be posted on this page and become effective immediately upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Email: info@olivialuhman.com

Contact Information

Email Address: info@olivialuhman.com

Phone Number: +61 468146973

Store Name: Olivia Luhman

Warehouse Address: Unit 5/90 Mitchell St, #21 Darwin, NT 0800

Business Name: Creations Cove Limited

Company Number: 76891239

Company Address: Room 01, 26th Floor
Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong

Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (AEST)

Our team is unavailable on weekends, but any messages received will be attended to as soon as possible on the next business day.

Response Time: We strive to respond to all enquiries within 24 hours.